We understand that the moving process can be extremely stressful for the entire family. Our Sweep and Go Program is designed to make your check out from one of our rental properties a smooth, fast and stress-free process. Participating in this program will give you the ability to simply leave your keys and lock the door when you go or drop off your keys at the office after you lock up.
Please Print out and complete the Sweep & Go form to participate in this program:
If you have a gas fireplace, and have any questions or concerns about lighting your fireplace, Virginia Natural Gas will be happy to set up an appointment to assist you. This service is at no charge to you.
Please call the Virginia Natural Gas Customer Care number at 1-866-229-3578, and choose option 3 (three) for prompt assistance, or visit their website at http://www.virginianaturalgas.com.
Virginia Natural Gas will schedule you for the next available appointment.
Please keep in mind that Virginia Natural Gas does not repair fireplaces; so if this is the problem, please contact Lee Property Management’s maintenance number at (757) 504-2048.
Any incident at your house that you feel is a safety or health hazard, including.
- Incidents involving significant water leaks (you see water dripping from the ceiling, coming through a light fixture, puddled on the floor, etc).
- Electrical hazards involving sparking wires or burning smells.
- Fallen trees or limbs that pose safety hazards or damage the house structure.
- No heat in the middle of winter.
- No AC in the middle of summer.
For fire or theft, call 911 immediately. Next, contact LPM and your insurance company.
In case of a maintenance emergency, call 757-504-2048 and follow the instructions. You will be given a phone number for the associate assigned to emergency duty. You should be able to talk to someone immediately or within a few minutes.
The answer really depends on the type you purchase. There are 30-day filters (usually the cheapest), 3-month filters, and special allergen filters that may last up to 12 months. Follow the directions on the filter instructions. There are some filters that can be washed and reused. There should be some indication on the filter itself. Some hard-to-find filter sizes may need to be cut from a filter “cloth”. We suggest you change the filters every 30 to 45 days for optimum performance.
Water filters should be changed when the indicator light comes on. If your refrigerator doesn’t have an indicator light, then every six months unless your filter instructions indicate otherwise.
Paragraph 3.3 of your lease states: “The Lessee shall … keep the landscaping (including mulch), trees, shrubs, and lawn in good condition and free from weeds and debris.” It is your responsibility to maintain the yard and landscaping in the same condition in which you received it. If you are unable to do the work yourself, it is your responsibility to hire someone. You may choose someone from our Preferred Vendors List. There are a few owners who pay to have landscaping maintained (weeding, mulching, pruning, etc.). We also have owners who pay for lawn treatments (fertilizer, weed killer, seeding & aerating). If lawn and/or landscape maintenance is included at your property, you would have been informed about this. Finally, if your landscaping includes unusual plants that require special attention (for instance pruning Japanese Maple trees), we may ask the owner to hire a professional.
It is natural to find bugs outside and you should expect to see plenty in our area. If you notice bugs IN your house during the first 10 days of occupancy, contact us and LPM will order a “one-time” general pest spray. The pest spray comes with a 30-day guarantee and if you see bugs again within that time frame, call the vendor back for a repeat spray. After the initial 10 day period, tenants are responsible for handling bugs and spiders. Most pest companies in our area offer quarterly pest treatments. Note that most owners pay for and maintain a termite contract on their properties but this is separate from general pest control.
Please review our document describing your payment options.
What if my rent is late?
Rent payments will be considered “past due” if payment has not been received by the fifth (5th) of the month. Late fees of twenty dollars ($20.00) per day may be assessed beginning the sixth (6th) day of the month.
Call our office at 757-265-1525 if you have a question or if a situation arises preventing you from paying your rent on time. We understand that bad things happen from time to time and we will work with you as best we can.
You are required to provide 60 days notice if you are not planning to renew your lease. You are financially obligated for those 60 days unless we find a new tenant to move in early.
You are required to provide 60 days notice if you are not planning to renew your lease. You are financially obligated for those 60 days unless we find a new tenant to move in early. Give us as much notice as you can. We will make every effort to work with you and your lease requirements. Our primary goal is to get the property rented and occupied as soon as possible.
If your friend has good credit and is financially qualified, we would be happy to work with him/her. They would be required to sign a new lease and once that is done, you would be released from any further obligation for the property.
It is our expectation that you will have your carpets cleaned annually. This can be done by hiring a professional, or simply by using a personal steam cleaner and doing it yourself. Upon check out of your home, we require you to have your carpets professionally cleaned. You will need to provide a receipt or invoice showing that this has been done
We anticipate reasonable wear and tear on the walls and trim. However, when it goes beyond that, you are responsible for bringing it back up to standard. It should also be noted that you are required to fill in any holes that you created while leasing the property.
If your refrigerator is equipped with a water filter, we have provided you with a new filter at check in. Typically, filters need to be changed every 6 months. You are responsible for providing a new water filter when you vacate. You do not need to install the filter, just leave it on the kitchen counter for the next tenant.
It is imperative that you change out your air filters. This should be done every 30-90 days, depending on which type of filter you purchase. Failure to do so may cause serious damage to the HVAC system. You will be responsible for any damage to the system if it is caused by dirty air filters. Clean air filters will also help to keep indoor air clean, reduce dust, pollen and other allergens, and reduce overall energy costs.
We have given you a house with working light bulbs in every fixture and expect to receive it back in the same fashion. We ask that if you have light fixtures with exposed light bulbs, that you keep matching light bulbs in that fixture. Typically these light bulbs are round and clear, and are most often seen in a bathroom above the vanity.
It is our expectation that you will maintain the exterior of your home in “as received” condition. This should include mulching, pruning shrubs, mowing, weeding, watering, and keeping the gutters on the house free of debris. We have included a list of our Preferred Vendors in this binder. Should you need assistance with these tasks, please don’t hesitate to give one of them a call. Their rates are reasonable and they do quality work.
Unless the lease states otherwise, tenants are responsible for regularly cleaning out gutters of leaves, sticks and other debris. If gutters become clogged with leaves, water can back up under the shingles on the roof and cause leaks and serious damage. In addition, water can become trapped behind gutters and rot the wood that the gutters are attached to, thus causing expensive repairs for the homeowner. Should you need assistance with this task, please don’t hesitate to call one of the handymen on our preferred vendors list.